Note: Some reasons do not receive the email, enter the order ID that is not displayed and the item has not been received for 5-10 days. Please see below
(1) The wrong email leads to the system not responding to the email. ==> within 1 hour if no confirmation email is received, contact firstname.lastname@example.org immediately for processing
(2) False Address Information leads to an inoperative order. (track your order, check the address carefully, contact immediately email@example.com for updates)
(3) Orders are delayed 5-10 days (preferably after 3 days you should start monitoring your order status, contact firstname.lastname@example.org immediately for processing )
(4) The goods have been delivered to the correct address but have no recipients or the wrong address -> returned goods. In this case we are not responsible.
Please monitor your order status to ensure your rights.